WhatsApp targeted in EU consumer complaints over privacy changes


Facebook Inc’s WhatsApp on Monday confronted a barrage of complaints by the European Consumer Organisation and others over a privacy coverage replace, which has prompted a world outcry and led some customers to change to rival apps Telegram and Signal.

WhatsApp in January launched a privacy coverage which permits it to share some knowledge with Facebook and different group companies.

It stated the changes allow customers to message with companies and wouldn’t have an effect on private conversations.

The European Consumer Organisation and eight of its members criticised the changes and filed complaints with the European Commission and the European community of consumer authorities, saying WhatsApp was unfairly pressuring customers to just accept its new insurance policies.

“The content of these notifications, their nature, timing and recurrence put an undue pressure on users and impair their freedom of choice. As such, they are a breach of the EU Directive on Unfair Commercial Practices,” the teams stated in a joint assertion.

“WhatsApp has failed to explain in plain and intelligible language the nature of the changes… This ambiguity amounts to a breach of EU consumer law which obliges companies to use clear and transparent contract terms and commercial communications,” they stated.

Facebook stated BEUC has acquired the problem flawed.

“BEUC’s action is based on a misunderstanding of the purpose and effect of the update to our terms of service,” a spokesperson stated.

“The update does not expand our ability to share data with Facebook, and does not impact the privacy of your messages with friends or family, wherever they are in the world. We would welcome an opportunity to explain the update to BEUC to clarify what it means for people.”

The consumer teams urged the European community of consumer authorities and EU knowledge safety authorities to work collectively to handle these privacy and consumer rights issues.


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