CCI terms WhatsApp’s conduct on updated privacy policy as ‘exploitative and exclusionary’; directs detailed probe


Fair commerce regulator CCI on Wednesday directed its investigation arm to conduct a probe into WhatsApp’s updated privacy policy and terms of service on prima facie discovering that the agency has contravened competitors regulation provisions via its “exploitative and exclusionary conduct” within the garb of the policy replace.

An intensive and detailed investigation is required to establish the complete extent, scope and affect of information sharing via involuntary consent of customers, the regulator mentioned.

The Competition Commission of India (CCI) directed its investigation arm, the director basic (DG), to finish the investigation and submit a report inside 60 days.

The order towards WhatsApp LLC and dad or mum Facebook Inc got here after the Commission took suo moto cognisance of the matter on contemplating media studies and the potential affect of the policy and terms for WhatsApp customers and the market.

The honest commerce regulator famous that WhatsApp has updated its privacy policy and terms of service for customers.

It additionally famous that customers should mandatorily settle for the brand new terms and policy of their entirety, together with the terms with respect to sharing of their information throughout all the knowledge classes with different Facebook corporations.

“The Commission is of prima facie opinion that the ‘take-it-or-leave-it’ nature of privacy policy and terms of service of WhatsApp and the information sharing stipulations mentioned therein, merit a detailed investigation in view of the market position and market power enjoyed by WhatsApp,” it mentioned.

As per WhatsApp’s submissions, the 2021 replace doesn’t broaden its means to share information with Facebook and the replace intends to supply customers with additional transparency about how WhatsApp collects, makes use of and shares information.

However, CCI mentioned the veracity of such claims would even be examined throughout the investigation by the DG.

The Commission additional mentioned that customers, as homeowners of their personalised information, are entitled to be told in regards to the extent, scope and exact function of sharing of such data by WhatsApp with different Facebook corporations.

“However, it appears from the Privacy Policy as well as Terms of Service (including the FAQs published by WhatsApp), that many of the information categories described therein are too broad, vague and unintelligible,” it mentioned.

Such opacity, vagueness, open-endedness and incomplete disclosures disguise the precise information value {that a} consumer incurs for availing WhatsApp providers, it added.

Besides, the regulator mentioned it is usually not clear from the policy whether or not the historic information of customers would even be shared with Facebook corporations and whether or not information can be shared in respect of these WhatsApp customers who aren’t current on different apps of Facebook.

There seems to be no justifiable purpose as to why customers shouldn’t have any management or say over such cross-product processing of their information by the use of voluntary consent, and not as a precondition for availing WhatsApp’s providers, it mentioned.

Users haven’t been supplied with acceptable granular alternative, neither upfront nor within the high quality print, to object to or opt-out of particular information sharing terms, which prima facie seem like unfair and unreasonable for WhatsApp customers.

On a cautious and considerate consideration of the matter, the conduct of WhatsApp in sharing of customers’ personalised information with different Facebook corporations, in a fashion that’s neither absolutely clear nor primarily based on voluntary and particular consumer consent, seems prima facie “unfair to users”, CCI mentioned.

“The Commission is of the considered opinion that WhatsApp has prima facie contravened the provisions of Section 4 of the Act through its exploitative and exclusionary conduct, as detailed in this order, in the garb of policy update,” the regulator added, whereas directing the DG to conduct a detailed investigation into the matter.


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